Placing Your Order
Ordering with us is easy and secure. Follow these simple steps to place your order:
- Add items to your shopping cart by clicking the 'Add to Cart' button located on any product page.
- While in your shopping cart, if you have a discount code, please enter it. When you've finished shopping, click the 'Proceed to Checkout' or “PayPal Checkout” button.
- If you're a returning customer, log in to continue. If you're a new customer click the guest checkout button.
- Choose a method of shipping and enter your credit or debit card details.
- Click 'Place Order' and you'll be given your order confirmation number.
We accept payment online via two options:
- Major credit or debit cards (VISA, Mastercard, American Express or Discover)
We will also accept payments via personal check or money order. During the checkout process, you can select the “Pay by Check” option on the payment information page. You’ll then see an address to send your check or money order to. Please include your order number on the check or money order. Payment for orders placed using the Check or Money Order option must be received within 30 days of order placement date, or the order will be automatically cancelled.
Orders paid for using money orders are shipped immediately on receipt of your payment. Orders paid using personal checks are held for 10 business days before they are cleared to ship. For fastest processing of your orders, please consider payment by credit card directly through the website. Cancelled orders paid for with a check or money order are eligible for store credit or refund less a 20% administrative fee.
We are required to collect Sales Tax on orders shipping to New Jersey and New York. Click here (PDF FILE).
When you log into your account to check the status of your order you will be shown one of the following three stages.
We maintain a multi-million dollar inventory at our facility and most items are normally in stock. Typically, your order will ship within 2 business days, if not sooner. We make our best efforts to ship your order as rapidly as possible and many orders are processed the same or next day of receipt. Please note that we do not ship on weekends.
We ship in stock items promptly and ship all backordered items as soon as we obtain additional stock from our vendors. All backordered items are shipped sequentially based on the order date. Backordered items are charged separately when they ship under a different order number and they are shipped at our expense. If you have provided us with a valid email address, we will let you know when the product is shipped.
Your order may be cancelled if the product ordered is no longer available. For promotional items, we reserve the right to substitute items of equal or greater value if your item is discontinued by the manufacturer.
Our secure server encrypts all submitted information using the highest level of encryption technology available.
PLEASE NOTE: YOUR CREDIT STATEMENT AND INVOICE WILL REFLECT A CHARGE FROM 'Online Shop'